Med Spa Policies
4893 Wade Hampton Blvd. Unit D Taylors, SC 29687
Phone: +1 864-520-2836
Fax: +1 864-752-1632
Payment in Full (Yields the best discounts and pricing)
Services are available by appointment only. Upon scheduling your appointment we will obtain your credit card to hold your appointment and ask for your email address so we may remind you of your appointments. Please arrive 10 to 15 minutes early for appointments to allow time for completing consent forms, or other paperwork, using the bathroom, etc. If you are a new patient, please arrive 30 minutes prior to your consultation. If you are late, it will cut into your treatment time or could cause your appointment to be cancelled. If you are running late, let us know as soon as possible and we will try to accommodate you without disrupting other client appointments (in some cases, we may need to reschedule your appointment).
Galen Laser Aesthetics has a 24-hour cancellation policy. Should you need to cancel or reschedule an appointment please give us 24-hour notice so we can make the time available to other clients. Failure to show up for a scheduled appointment will result in forfeiture of prepaid services booked.
Consultations are free at Galen. Our consultation with you will average 30-45 minutes. If you need to reschedule your consultation, please do so prior to 24 business hours before your appointment.
CO2 Laser Resurfacing appointment must be cancelled a minimum of 72 business hours before the procedure date. If not, you will be charged a cancellation fee of $500.
Laser Hair Removal, Laser Spider Vein Removal appointments must be cancelled a minimum of 24 business hours before the procedure date. If not, you will be charged a cancellation fee of $100.
Botox, Juvederm XC & Juvederm VOLUMA appointments must be cancelled a minimum of 24 business hours before the treatment date. If not, you will be charged a cancellation fee of $100.
HydraFacials and Chemical Peels must be cancelled a minimum of 24 business hours before the treatment date. If not, you will be charged for the entire treatment cost (HydraFacial $160, Chemical Peels $150 to $350). If you have multiple appointments scheduled on one day we ask that you give us 48 hour notice of cancellation to avoid cancellation fees.
No refunds are made for products, service packages and pre-paid treatments once they are purchased. If for some reason you are not able to use an un-rendered, pre-paid service, you may do a one time exchange of the unused portion toward other services. Unopened products may be exchanged for alternative products within 7 days of purchase.
All Service packages and pre-paid treatments (except Laser Hair removal) must be used within 12 months of date of purchase or they will expire. Laser Hair Removal must be used within 18 months of date of purchase or they will expire.
Galen Laser Aesthetics takes privacy seriously. We ensure that the staff will not discuss client treatments with any other clients.
Galen Laser Aesthetics is committed to serving you in the best way that we can. We will be honest in all our dealings with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!
Galen Laser Aesthetics will try to communicate policy changes with you in advance wherever possible. However, we do reserve the right to change our policies without notice.
Our Policy against Treatment Elsewhere
Here at Galen Laser Aesthetics, we are happy to treat any and all of your concerns with the treatments and skincare products we have to offer. It is important for you to understand that during your treatment at Galen Laser Aesthetics we will give you a comprehensive plan to best suit your needs and therefore it is important that you do not use skincare products or undergo treatments at another facility or practice. This will ensure that your treatments are only done with the supervision of Dr. Tran and his highly trained staff. This is not in any way to keep you from getting a second opinion if you choose. Galen Laser Aesthetics reserves the right to discontinue the patient relationship. Dr. Tran will be happy to recommend and refer you to specialists in other fields if needed, but he requests that you ask him for a referral. We appreciate your consideration and compliance with this policy which will ultimately ensure that you receive a safe and comprehensive treatment plan.